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F.A.Q.

Customer Questions

What methods of payment does dragoallure.com accept?

A: We currently accept the following:
o Visa
o American Express
o MasterCard
o Discover Card
o Paypal (Must be a U.S. account)
o Pre-paid gift cards: Visa, MasterCard, American Express

We ensure your credit card information is 100% safe and secure.

When does the promotional discount get applied?

A: Promotional discount applied at checkout with valid promo code

When I place my order with dragoallure.com, how will I know whether an item is in stock?

If you previously added an item to your cart and the item is out of stock, your cart will notify you. Drago Allure will recommend alternative products in the event that we are out of stock of that particular item. In the case of an out of stock situation, our Customer Service Representatives are always ready to assist you with selecting an acceptable substitute.

What if I cannot find the product I want at Dragoallure.com?

Our online store currently features a selection of Drago Allure apparel, and soon accessories. We realize this may not include the product you are looking for, so our goal is to help you get the Drago Allure products you want, whether it is from dragoallure.com or any of our retail partners. We continue to work diligently on keeping our online store well stocked, if there is a chance the item you need is out of stock please visit one of our retail partners. And make suggestions on new colors, styles and items that you’d may like.

How will I know if dragoallure.com received my order?

Once an order you have placed has been processed, you will receive a confirmation via e-mail. The confirmation will contain your order number, your shipping address, and the tracking number. Please remember to check your spam folder.

Seller F.A.Q.

What if I forget my Order Number?

Your order number is included in your Order Confirmation e-mail, with an automatic link to your Order Status on dragoallure.com. It is a good idea to save your Order Confirmation e-mail or write down the number for future reference. If you forget or misplace your order number, please send us an e-mail, using our online form and a Customer Service Representative will contact you

Can I add or delete items from my order if I change my mind?

Most orders are transmitted almost immediately to our warehouse, where it is processed very quickly and shipped out.

What is your return policy for merchandise purchased on dragoallure.com?

Drago Allure offers free returns for all products purchased on shop.reebok.com excluding YourReebok. You may return your purchase within 5 days from receipt for a full refund. We now feature self-service returns; click here for more information
• Merchandise may be refunded with a receipt and must be new or unused with box/tags attached at place of purchase
• Purchase prices will be honored for all merchandise exchanges or refunds with a receipt
• All merchandise purchased through the discounts will be exchanged or returned at the valued purchased. Price adjustments will be made for product not being returned within the promotion.

Technical Problems

How can I check the delivery status on my order?

To check the delivery status of your order, please visit the shipping carrier’s and input your tracking number:
• Items will be shipped Fedex
• Most items will be shipped UPS
• Occasionally items will be shipped via USPS as well

What is your delivery policy?

A: Drago Allure Delivery Policy
• An estimated delivery date will be provided after your order is placed in a shipping confirmation e-mail.
• These dates vary due to carrier shipping practices, delivery location, and the items you order.
• Products may be delivered in separate shipments.
• We do not deliver to P.O. Boxes unless the item is being shipped via USPS.
• Fulfillment of Drago Allure orders is subject to materials availability.
• We ship orders Monday – Friday. If you select next day shipping and submit the order after 12 pm EST Monday – Friday, it will not be processed until the next business day. Please note if you place an order anytime after 12 pm EST Friday through Sunday and select next day shipping, or two day shipping, it will ship Monday morning.

Can I exchange my purchase for something else?

Unfortunately at this time dragoallure.com does not accept online exchange requests.